Reference

How xv8 Handles Your Personal Information

When you open an account with us, make a deposit through bKash, Nagad or Rocket, or simply browse the lobby, we collect certain information — and you deserve to know exactly what that is and how we use it.

Account data protectionWallet activity privacyCookie transparencyYour data access rightsBangladesh-region scope
xv8 How xv8 Handles Your Personal Information
REACH US DIRECTLY

Contact xv8 About Your Privacy

Questions about your personal data, wallet transaction records, or how your account information is stored should be directed to our support team. We handle privacy requests separately from general account queries so your concern gets the right attention. Whether you want to request your data, correct an error in your account details, or ask about cookie settings, the channels below are where to start.

Live Chat Open the live chat window from inside your account. Privacy requests submitted here are escalated to our data team and acknowledged within one business day.
Email Support Send your data request or privacy concern to our support email address listed in the account help section. Include your registered account ID for faster processing.
Account Help Centre The Help Centre inside your account dashboard has a dedicated privacy request form. Use it to ask for data access, correction or deletion specific to your profile.
HOW WE PROTECT YOUR DATA

Our Data Handling Commitments to You

We have built our account and payment infrastructure around a straightforward principle: your data is used to run your account and nothing else. SSL encryption covers every connection between your device and our platform — whether you are checking your wallet balance on mobile or completing a bKash deposit. Our internal access controls mean only authorised staff can view account-level data, and those accesses are logged. Here is how we handle the four areas that matter most to you.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is navigated. You can adjust non-essential cookie preferences through your browser settings at any time.

Account Security

Every login triggers a verification step. If an access attempt looks unusual — different device, unfamiliar location — we flag it before granting entry to protect your account wallet and transaction history.

Data Retention

We keep transaction records, including bKash, Nagad and Rocket payment references, for as long as our internal compliance process requires. Account profile data is removed upon confirmed account closure.

Your Right to Access and Correct

You can request a full copy of the personal data we hold on your account, ask us to correct inaccurate details, or request deletion where local law permits. Submit the request through live chat or the Help Centre form.

Common Questions About Your Data on xv8

We get a range of privacy questions from people across Bangladesh — from how payment data is stored to how long we keep account records. The answers below cover the most frequent ones. If your question is not here, reach us through live chat or the Help Centre form and our data team will respond directly.

No. Your mobile wallet PIN is entered and verified inside the bKash or Nagad app. We only receive the transaction reference and amount — never your PIN or full wallet credentials.

We collect your name, email address, contact number and account credentials at registration. Device and session information is also captured to secure your login and detect unusual access attempts.

Yes. Submit a data access request through live chat or the Help Centre form in your account dashboard. Include your registered account ID so we can locate and compile your records promptly.

Transaction references from bKash, Nagad and Rocket deposits and withdrawals are retained as long as our internal compliance process requires. Session and browsing logs are cleared periodically. Account profile data is removed after confirmed account closure.

We do not sell your personal data. Data is shared only with payment processors — such as bKash, Nagad and Rocket — to complete your transactions, and only the minimum necessary information is passed across.

Send a deletion request through the Help Centre form or live chat. We will confirm your identity, process the request, and remove your profile data where local law and our compliance obligations permit.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.